Building Community Through Outstanding Customer Service

Member price: $45

Postponed to Monday, June 8, at 5 pm Pacific / 8 pm Eastern. 

Join Sunni Scrivner, current TNNA President and owner of Yarn in Eureka, California as she shares her passion for creating an exceptional customer service experience. This class covers communication skills, customer psychology, upselling with integrity, creating inclusive environments, and solving problems before they escalate. Walk away with clear systems and service standards that will build community and create a loyal customer base.

The class will be recorded if you cannot attend live.